FAQs

Due to the high volume of orders, we cannot guarantee the iems you purchase during the sale will be available for exchanges. Therefore, all items purchased during Black Friday Sale are considered final sale and cannot be returned, exchanged, or refunded unless faulty. If you require any assistance with your order, please contact us at admin@vdmthelabel.com. 

During Black Friday, due to the high volume of orders, please allow up to 5 days for your order to be dispatched. Once dispatched, domestic orders are shipped via Australia Post, and international orders are handled by DHL Express. 

All discount codes will temporarily be paused for the Black Friday Promotion due to the high discounts already applied. 

Unfortunately, due to the high volume of orders, we are unable to make changes to your order. So please take reasonable steps to ensure all the items included in your order and shipping details are entered correctly. 

Yes, you can use our store credit or gift card as a payment method during the sale. 

We accept returns for store credit on full-priced items, excluding original shipping costs. Please note, sale items are final and cannot be returned, exchanged, or refunded. This applies to any storewide sales or promotions.

You have 30 days from the day you receive your order to start a return. The item must be in its original condition—unworn, unwashed, unsoiled, and with tags attached. If these conditions aren’t met, the return will be rejected, and the item will be sent back to you at your own expense.

Once we receive and inspect your return, store credit will be issued within 5-7 business days. Please remember, original shipping costs are non-refundable.

You can initiate a return through our portal below. Please note that the item must must be returned in its original condition, with tags still attached, and must be unworn, unwashed, and unsoiled. Failure to meet these conditions will result in the rejection of the return, and the item will be sent back to you at your own expense.

For Australian customers, please initiate your return here.

For all other countries, please initiate your return here

Our swimwear is handmade with care to guarantee premium quality. If you have any concerns about a faulty or damaged item, please email us at admin@vdmthelabel.com, and we’ll address the issue promptly!

Unfortunately, sale items are final and cannot be returned, exchanged, or refunded, including during storewide sales or promotions.

Yes, you can return an item purchased with a promo code (e.g., a welcome code) as long as it is a full-priced item. However, please note that the original shipping costs are non-refundable. Sale items purchased with a promo code are final and cannot be returned, exchanged, or refunded.

Refunds are not available; instead, we offer store credit for returns of full-priced items. Sale items are final and cannot be returned, exchanged, or refunded.

Australia:
Standard Shipping: Delivered within 3-5 business days for $4.95, or enjoy free shipping on orders over $100.
Express Shipping: Delivered within 1-3 business days for $6.95.
Render Shipping: Available for Melbourne residents, starting at $20, with costs calculated at checkout.

International Shipping: Rates vary and will be calculated at checkout.

Due to high demand during our Black Friday Sale, shipping times may be longer than usual. We appreciate your patience and understanding as we work to get your order to you as quickly as possible.

Please allow up to 3 days for your order to be dispatched. After that, we use Australia Post for all domestic orders and DHL for international shipping. Delivery typically takes 3-5 business days after dispatch.

Once your order has been shipped, you’ll receive an email with your tracking number. If you haven’t received this email, please contact us at admin@vdmthelabel.com or use our live chat, available from 9am-5pm Melbourne AEST.

Duties and taxes will be included in the final cost at checkout.

VDM The Label partners with Australia Post for domestic orders and DHL for international deliveries. Most orders arrive within 3-5 business days.

Worldwide shipping is available.

Australia:
Standard Shipping: Delivered within 3-5 business days for $4.95, or enjoy free shipping on orders over $100.
Express Shipping: Delivered within 1-3 business days for $6.95.
Render Shipping: Available for Melbourne residents, starting at $20, with costs calculated at checkout.

International Shipping: Rates vary and will be calculated at checkout.

For larger busts, we recommend our classic triangle bikini or balconette styles. This includes the Blair top and Margot top.
For specific recommendations, feel free to use our live chat here or contact us at admin@vdmthelabel.com.

Cheeky styles provide the most coverage, but still less than a regular brief. This is followed by Brazilian, then thong, with G-string offering the least coverage.

For specific recommendations, feel free to use our live chat here or contact us at admin@vdmthelabel.com.

If you’re in between sizes, we recommend opting for the larger size for more coverage and comfort. If you prefer a cheekier look, you can choose to go down a size. Keep in mind that sizing can vary by style, so it’s helpful to check our size chart and read customer reviews for additional guidance.

For specific recommendations, feel free to use our live chat or contact us at admin@vdmthelabel.com.

A "pre-order" allows you to purchase an item before it officially becomes available. This means the product is currently being restocked, and by pre-ordering, you're securing your purchase ahead of time. The expected availability or shipping date will be clearly stated in the product description, ensuring you receive the item as soon as it’s ready.

If your order includes both pre-order and in-stock items, your in-stock items will be secured and shipped together when the entire order is ready. If you'd like your in-stock items sooner, please place two separate orders.

We will ship your order once all items are available. If you wish to receive your available item before the pre-ordered one, please place two seperate orders.

Duties and taxes will be included in the final cost at checkout.

Once your order is processed, it is final and cannot be cancelled or changed. However, if you need to correct your personal details before the order is dispatched, please contact us at admin@vdmthelabel.com or use our live chat, available from 9am-5pm Melbourne AEST.

To ensure the longevity of your bikini, please follow these care instructions:

Washing:
Hand wash in cold water with gentle detergent.
Avoid using fabric softeners, as they can damage the spandex or elastic.
Do not wring or twist the bikini, gently squeeze the water out.

Drying:
Lay flat to air dry, away from direct sunlight and heat sources.
Avoid drying in the dryer, as high heat can shrink and damage the fabric.