Our Return Policy
EXCHANGES & RETURNS
At VDM The Label, we understand how important it is for your new bikini swimwear or one piece to fit just right for you to look and feel your best. It’s our priority to make this process easy and accurate to ensure you’re satisfied with your product and have selected the right size.
We’re always here to assist if you need guidance or advice, so if you have questions about a specific bikini swimwear or one piece, or would like help, please Contact Us. Or refer to our size guide and make sure your chosen piece is suitable to your measurements.
Turn that bikini swimwear or one piece purchase remorse into store credit for next time.
We understand that buying online is not always easy. That’s why we allow you to exchange items if your bikini isn’t the right fit or in case you change your mind.
We will refund any returned items via store credit so you can easily pick out your next bikini, swimwear, or one piece next time (please note we don’t refund an item for cash unless it’s deemed faulty by a member of our team).
1. Meet Our Return Conditions
The following must apply prior to the exchange or return of a product;
- It must be unworn
- Hygiene liner must be attached to the product
- You must return it in its original package and garment bag
- The VDM The Label swing tags must be attached
- You must return it within 20 days of received date.
(***extended to 60 days until further notice due to COVID-19)
2. Send back your return
Please fill out our downloadable return form here and attach it with your return.
Return Address for all items:
Level 1, 159 Canterbury Road
Toorak VIC 3142
VDM The Label is not responsible for the shipping costs of your return or exchange item/s.
3. Shop with your store credit
We’ll send a confirmation email once we’ve received the item and checked. You’ll then receive a store credit within 2-3 days of return.
Please note colours and shades may slightly differ in our photos due to lighting effects during photoshoots. Fabric colour may appear slightly different in real life.
Please also note that all our bikinis and swimwear and one pieces are hand-sewn, therefore each product is unique and will vary slightly. However, we have a highly qualified Quality Assurance team checking each item to ensure we maintain the highest standards possible.
In the unlikely case you have received an item you believe to be faulty, we will allow a refund once deemed faulty by VDM The Label.
In this case, please email email@example.com and we will respond with an outcome ASAP.
Once an order is processed through our system, the order is finalised and can’t be cancelled. However, if you have made a mistake with your personal details and need help to change these before it’s dispatched, please email us at firstname.lastname@example.org. A member of our team will help you update your order details.
If the bikini swimwear or one piece you want is currently unavailable, we can issue a credit note for your order instead.